Who are you guys, where did you come from, and why in the world do you do this?

Mouseketrips is a Disney-only travel agency. We handle travel only to the Walt Disney World Resort in Orlando, Florida, the Disneyland Resort in Anaheim, California, and the Disney Cruise Line sailing out of Port Canaveral, Florida. Mouseketrips was founded on the passion we have for all things Disney. Known as “Disney geeks” among our friends, family, and associates, we found ourselves constantly answering questions on how to find the best deals for Disney travel and on how to get the most out of Disney vacations. We quickly discovered that we were having much more fun finding answers to those questions than we were having working at our regular jobs, and thus we decided to form Mouseketrips. We really want to help everyone (not just those unfortunates who happen to know us) have every bit as much fun on their Disney vacations as we do. All of the Mouseketrips staff visit the parks and take cruises frequently, and not just because it’s now our job and we’re supposed to. We truly love our Disney vacations, and we love the Disney magic we always experience while we’re there. Our purpose is to help you to experience that magic and wonder as well.

How much does your service cost?

That’s the best part! Our service is available to you at no additional charge. That’s right – nothing, nada, zip, zilch, zero, the big goose egg. Even with all of the Disney-style service and Mouseketrips tips, tricks, and extras you’ll receive from your Personal Travel Expert, you won’t pay anything more for your vacation than you would if you booked the reservation yourself. In fact, you will likely pay even less once we apply deals or discounts to your reservation that you might not have been aware of.

Why should I use Mouseketrips? Can’t I do all this stuff myself?

Of course you could do it yourself, but why in the world would you want to? Rather than spend hours on the Internet and hours on the phone trying to find the best prices for the best itineraries and still end up wondering if you really got the best deal, all you have to do is contact Mouseketrips. We’ll do all of that for you – at no cost to you! Talk about a no-brainer. In addition, our Personal Travel Experts, all of who are graduates of the College of Disney Knowledge, already have at their fingertips all of the information necessary to plan your dream vacation. There’s no need for you to attempt to wade through the sea of information (and misinformation!) that’s available to get the best vacation possible at the best possible price. Let Mouseketrips arrange your ultimate Disney vacation, and all you do is sit back, relax, and prepare for the most unforgettable trip you’ve ever taken! That’s why we say Mouseketrips is Disney Done Right!

I read the Internet. I want all the insider “tips and tricks” I’ve read so much about.

To borrow a line from our pal Tigger – “That’s what Mousketrippers do best!” We’ll tell you how to beat the crowds during your visit, tips on how to save a little money, and how to make the most of the weather at the time of year you’ll be visiting. We’ll tell you all about your selected lodging and the options and amenities included at your resort. We’ll include our recommendations on dining, entertainment, nightlife, and transportation. We’ll include a list of lesser-known attractions and events that might be otherwise overlooked. We’ll make suggestions for non-Disney attractions in the area that you might want to visit. We’ll custom-tailor information and suggestions for the individuals traveling with you, whether they be seniors, adults, teens, children, toddlers, or infants. It’s this information that really sets Mouseketrips apart and in which we take a great deal of pride. We think you will find that it’s these tips and tricks that will really help make your Disney vacation extra-special and unforgettable.

I’ve heard that doing business on the Internet is dangerous. Can I trust you with my personal information?

Mouseketrips collects all personal data from you directly. We never ask that you provide any sensitive or confidential information over the Internet. We want to protect your privacy and the security of your information as much as you do, because we want you as a life-long client! We are a fully licensed travel agency, and are certified members of IATA (International Air Transport Association). Our agency standing and validity may also be verified with the Walt Disney Travel Company. For more information, please refer to our privacy policy.

What if the cost of my vacation goes down after I book it with you?

That’s what you’ve got us for! We will closely monitor your reservation from the time it’s made until you depart. If any better deals or discounts applicable to your reservation become available we will automatically rebook the reservation for you at the lower price. We’ll let you know every time this happens so you’ll stay on top of the pricing for your vacation. We’ll probably communicate with you a lot more than most other agencies do, and we try not to pester, but just keep in mind that you’ll be saving money every time you hear from us!

What if I need to change and/or cancel my reservation?

While we can’t think of anything worse than having to cancel a Disney vacation, we do understand that things happen and circumstances change. Your reservation will be made directly with Disney, and all of their change and cancellation policies will apply. Your Personal Travel Expert will review with you any rules and/or penalties regarding reservation changes or cancellations. We will work with you and with Disney to minimize any costs and carefully explain your options in the event of a change or cancellation.

What if I run into problems after I depart for my vacation?

Put your mind at ease – you’re on vacation! We’ll do everything we can to make sure that all the details are taken care of before you leave, but we’re still available should something unexpected occur once you’ve begun your trip. Your Personal Travel Expert will provide you will contact information that will allow you to get in touch with us quickly in the event of unforeseen problems. Our top priority is to make sure that you have the best Disney vacation possible, and that commitment to you does not end after your reservation is booked. We’ll be with you the whole way – right up until you return from the best vacation you’ve ever taken!

I have special needs and/or requests. Can you help me?

The Disney resorts and cruise lines host millions of visitors every year, and they have almost always been there, done that when it comes to any special needs or requests you might have. From unique dietary needs to guests with disabilities to various medical conditions to specific lodging and room requests, and almost anything else you can think of, Mouseketrips can assist you with any arrangements for these special situations. Your Mouseketrips Personal Travel Expert has all of the up to date information on how to arrange for special needs, requirements, or services, and will provide you with everything you need to put your mind at ease and make your vacation worry-free.

I’m celebrating a birthday, anniversary, etc. How can you help make my vacation special?

Disney loves a celebration, and so do we! Whether it be a wedding, anniversary, birthday, reunion, or just about any other special occasion, Mouseketrips can provide the little extra touches that make your celebration memorable. There are sometimes special deals, discounts, or upgrades available for guests celebrating special occasions. In addition, Disney loves recognizing those guests who choose to celebrate special occasions with them, and offers many perks and extras to make your vacation even more unforgettable. Your Mouseketrips Personal Travel Expert will make sure that all options are covered to make your celebration special!

I already have a Disney reservation. Can you still help me?

Certainly! We will be happy to transfer your existing reservation to Mouseketrips so we can watch the details for you. We will conduct an extensive review of your existing reservation and make any suggestions we might have to save you money or improve your itinerary. We will treat your existing reservation with the same care that we would any other booking made directly with us.

How does Mouseketrips work?

Our primary goal is to construct the Disney vacation that is perfect for you. Since everyone is different and enjoys different things in a vacation, and since the Disney resorts and cruise line have so much to offer, everyone’s ideal Disney vacation is going to vary widely. We will take the time to find out what you absolutely don’t want to miss, what you might not mind skipping, what, where, and when you like to eat, what your budget is, where you like to stay, how you like to get around, and a myriad of other traveling preferences you might have. We’ll then use our extensive experience and knowledge base to put together a vacation plan optimized for your traveling style. We will include our recommendations on dining, shows and entertainment, tours and exhibits, and other hidden and lesser-known attractions not to miss. We’ll put together a list of tips and tricks that will help you beat the crowds, the weather, the clock, and the empty wallet syndrome. We’ll book all necessary reservations and priority seatings for you and put everything together in a neat and tidy package delivered right to your door. You just sit back, relax, and try to deal with the building anticipation for your ultimate Disney vacation!

How do I make a reservation?

It’s really pretty easy. Just click on any of the “Make a Reservation” buttons located throughout the Mouseketrips.com website, or click on the “Reservations” link on the Mouseketrips Menu. You’ll be redirected to our reservations page and can choose from there one of our reservations options. Then all you do is supply us with a few details and preferences and we do the rest. You can also use our e-mail contact form, which is accessed by clicking the link on the reservations page. Finally, you can simply pick up the phone and give us a call if you prefer. Whichever method you choose, however, you’ll be assured of finding a friendly, helpful, and knowledgeable Mouseketrips staff member on the other end who will put together the best vacation possible at the best possible price.

Will somebody reply to my request right away?

We guarantee that you will receive a response within 24 hours. However, you’ll find that most of the time we’ll respond within minutes rather than hours. It’s important to us that you get the information you need, and we know how hard it is to wait when you’re trying to anticipate and plan your next Disney trip!

Why can’t I get prices online? Will I have to talk to some pushy salesperson?

There are no automated prices on Mouseketrips. Because the Disney Resorts and cruise line have such varied and extensive offerings, trying to produce a “one-size-fits-all” vacation does little to satisfy most travelers. We prefer a more personalized approach where we get to know you and your traveling preferences. Whether you are an all-out, pack-every-minute-full, Disney commando or someone who prefers to stop and smell the roses occasionally, we will custom-fit a vacation to your exact preferences. Our friendly Personal Travel Experts are never pushy or overbearing. We won’t try to sell you anything you don’t want. We’ll just create the best vacation you’ve ever taken.

I have an Annual Passport, Disney Club Card, AAA Membership, etc. Can you still get me my discounts?

Absolutely. We have access to all of the published and well-known discounts such as the Annual Passholder, Disney Club, AAA, and other association discounts. In addition, we are often able to find and apply lesser known, unpublished, and “secret” discounts to save you even more money. We will closely examine all the details of your reservation and automatically apply any discounts for which you are eligible. Remember, our number one priority is to make sure that you get the best possible vacation at the best possible price.

Do I have to pay for everything now?

You can if you want to, of course, but it’s not necessary to pay the entire balance up front for most vacations. The reservations created for you will be made in your name directly with Disney, and therefore Disney’s normal reservations rules will apply. Your Personal Travel Expert will review with you all the rules governing your reservation including any deposits required, payment terms, due dates, and final payment requirements.